Product · Agent engagement · Live on AWS Marketplace

Arena for Amazon Connect

Your Amazon Connect instance already records everything agents do well. Arena turns it into a live, fair leaderboard inside the agent workspace — with challenges, rewards, coaching, and a wallboard for the floor. Scores come only from Connect data, never self-reporting.

Subscribe on AWS Marketplace Try the demo

30-day free trial for up to 25 agents a day. See it with your own data →

Arena agent panel inside the Amazon Connect workspace, showing rank, streak, and points

What it does

Engagement your agents can trust.

Scores come from contacts, Contact Lens evaluations and sentiment, surveys, and schedule adherence — never from self-reports, and never rewarding speed over doing the job right.

Leaderboards in the Workspace

Leaderboards, levels, streaks, and personal bests inside the Connect agent workspace, updated within seconds of each contact.

Challenges & Races

Challenges, weighted races, and head-to-head contests with rules and prizes — all measured from Connect data.

Rewards with Budgets

Supervisors approve rewards against a budget and give spot awards, so recognition stays generous and controlled.

Coaching with Results

Coach from flags, then see before-and-after results — proof that the coaching worked.

Slack, Teams & Digest

Wins and milestones post to Slack and Microsoft Teams, with a daily digest for the team.

Wallboard & Results Report

A floor wallboard for the team TV and a results report for leadership.

See it

Three views, one source of truth.

Supervisor console with team leaderboard and flags — Supervisor console

Floor wallboard showing live standings — Floor wallboard

Results report with engagement and quality trends — Results report

Full feature tour Help center

Runs in your account

Your AWS account. Your data.

Arena deploys from one CloudFormation launch into your own AWS account, loads 90 days of history on day one, exports to your warehouse, installs on phones, carries your brand, and accepts events from other platforms. Customer data never leaves your account.

Pricing

$0.75 per active agent-day.

Billed through AWS Marketplace — about $16 per agent per month. A 30-day free trial covers up to 25 agents a day. No seats, no minimum: you pay only for agents who work. Pricing details

Built by EKPK, an AWS developer

Run a Connect contact center?

EKPK is an AWS developer: Arena is built on AWS, deploys into your own AWS account, and is sold through AWS Marketplace. Subscribe there, try the demo with no sign-in, or ask us to show Arena on your own data. Implementation partners welcome: arenaforconnect.com/partners.

Subscribe on AWS Marketplace See it with your own data Try the demo

Amazon Connect is a trademark of Amazon.com, Inc. or its affiliates. Arena is not affiliated with or endorsed by Amazon. Arena privacy policy.